Resources
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Clear design tips
Make sure to apply clear design principles in print and online information. This guide highlights some of the most important ones to follow.
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Complaints and appeals about home and community care services
This resource is for people who get home and community care services that are paid for by the government. It explains the types of complaints people can make, how to make a complaint, what decisions could be made, and how to appeal a decision. This resource is for people who get home and community care services that the government pays for. It discusses how to make a complaint about these services and appeal a decision.
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Consumer complaint form
This letter writing tool can be used to write a letter to a business to complain about a product or service.
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Continuing Power of Attorney for Property
This resource explains what a Continuing Power of Attorney for Property is, reasons to make one, and what can happen if you do not. Topics include how to make a Continuing Power of Attorney for Property, when an attorney can make decisions, the type of decisions they can make, and where to get forms, legal information, and help. This resource explains what a Continuing Power of Attorney for Property is. Topics include how to make one, what can happen if you do not and how to get legal information and help.
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CPP disability benefits
This resource explains the Canada Pension Plan (CPP) disability benefits for workers who can no longer work because of a physical or mental disability. Topics include who can get this benefit, how to apply, other available benefits, and what to do if refused.
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Credit counselling and debt settlement services
Credit counselling and debt settlement companies can help you get out of debt. This resource explains the services they provide, the rules they must follow, and your legal rights when you use them.
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Credit repair
This resource explains the legal rules for businesses that promise to "fix" or repair credit reports. It also explains why these services may often not be worth paying for, and suggests other ways for people to deal with credit and debt problems.
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Criminal charges in Canada and your immigration status
This resource gives basic information about how being charged with a crime in Canada can impact a person’s immigration status. It explains what a removal order is and what can be done to stay in Canada.
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Criminal Court Illustration
This illustration gives people an idea about what a criminal courtroom at the Ontario Court of Justice looks like and who may be present at a hearing.
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Disability benefits in Ontario: Who can get them and how to apply
This resource explains who can get income support from the Ontario Disability Support Program and how to apply. It includes information about the forms that have to be filled out and who can fill them out.
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Discard List – October 1, 2024
We update our publications regularly to reflect changes in the law. Please check this list to make sure that you are distributing or using only the most reliable versions of our publications.
Versions of publications with a date earlier than the date listed here should be discarded. Out-of-date publications are no longer accurate.
If you have a CLEO publication that does not appear on this list, it is out of print and is no longer being monitored for accuracy by CLEO. In many cases, out-of-print publications are no longer accurate.
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Do you know a woman who is being abused? A legal rights handbook
This handbook is for any woman in Ontario who is being abused, or who has been abused, by her partner. It includes information on making a safety plan, preparing to leave, the criminal process and trial, a woman's rights under family law, protection orders, and legal and community resources in Ontario. It also has information on how abuse may affect a woman's immigration status, and a section that focuses on Indigenous women.
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Do you share rental housing?
Interactive web tool to help people in different kinds of shared rental arrangements find out which laws apply to their situation and what their rights and responsibilities are.
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Do you want to sponsor your family to join you in Canada?
This resource offers basic information about sponsoring family members who are outside Canada to live here as permanent residents. Topics include who can be sponsored, the sponsor’s responsibilities, and where to get help.
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Does your landlord or a buyer want to move in?
This resource explains what landlords or buyers must do if they want to evict tenants so they can move into the rental unit. It also explains what tenants can do to fight the eviction.
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Does your landlord want you to move out?
This resource offers information about what tenants need to do if they do not want to move out or be evicted, what happens at a Landlord and Tenant Board hearing, and where to get referral information in many languages.
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Door-to-door sales
This resource explains your legal rights when someone tries to sell to you at your home or anywhere that isn't their place of business. It explains what sellers must do and what they are not allowed to do, how you can cancel a contract, and where to get help to enforce your rights.
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Elder abuse: The hidden crime
This resource describes the different types of elder abuse, the signs and symptoms of elder abuse, why it happens and why it is seldom reported. It also includes information on how to get help and support, and lists resources available in communities across Ontario.
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Employment Insurance
This resource is about regular Employment Insurance (EI) benefits. It explains who can get EI, how to apply, and how much people can get. It also covers being disqualified from getting benefits, and what happens if a worker is fired, laid off, or quits their job.
