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Credit counselling and debt settlement services

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What are credit counsellors and debt settlement companies not allowed to do?

Credit counsellors and debt settlement companies are not allowed to:

  • say they are a charitable or not-for-profit organization if they are not
  • claim that their programs are approved by the government if they are not
  • promise results that are better than what they actually got for other clients within the last year
  • promise results that are not in their control, for example, promising they can stop a creditor from trying to collect a debt