What can I do if I have a problem with a debt settlement company or credit counsellor?
You can file a complaint with the Ministry of Public and Business Service Delivery and Procurement. There is a complaint form on the Ministry’s website at ontario.ca/page/filing-consumer-complaint or call 1-800-889-9768 (TTY: 1-877-666-6545). If the Ministry agrees with your complaint, it can order the agency to follow the rules, refund your money, or pay you compensation.
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