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Health and Disability
Residents’ Bill of Rights: Your rights if you live in a long‑term care home

Section 5: Right to be informed, participate, and make a complaint

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27. Written policies
28. Residents’ Council
29. Raising concerns

February 2023

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Residents’ Bill of Rights: Your rights if you live in a long‑term care home

Residents’ Bill of Rights

Section 1: Right to be treated with respect

1. Respect and dignity

2. Lifestyle and choices

3. Taking part in decision-making

Section 2: Right to freedom from abuse and neglect

4. Freedom from abuse

5. Freedom from neglect

Section 3: Right to an optimal quality of life

6. Communicate and visit in private

7. Friendships and relationships

8. Share a room

10. Pursue interests

11. Safe and clean home

12. Going outside

13. Personal possessions

14. Manage finances

15. Citizens’ rights

Section 4: Right to quality care and self‑determination

16. Proper care and services

17. Know your caregivers

18. Privacy during treatment

19a. Plan of care

19b. Consent to treatment

19c. Decisions about your care

19d. Health records

20. Support from caregivers

21. Bringing people to meetings

22. Designated contact person

23. Independence

25. Palliative care philosophy

26. Visitors during critical illness

Section 5: Right to be informed, participate, and make a complaint

27. Written policies

28. Residents’ Council

29. Raising concerns

How to make a complaint

1. Make a complaint to the long‑term care home

2. Make a complaint to the Ministry of Long-Term Care

3. Sue the long-term care home

4. Look at other options

Getting legal help and information

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This site contains general legal information for people in Ontario, Canada. It is not intended to be used as legal advice for a specific legal problem.

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